A deep generational shift and growing need for AI skills is causing the workforce landscape to evolve rapidly and inevitably has an impact on customer success in the talent solutions industry. Get an inside look at Randstad Sourceright's approach to capturing a comprehensive view of customer sentiment across the entire lifecycle – a strategy that not only drives outstanding delivery and continuous improvement but also solidifies their status as a global leader in exceptional talent experiences for enterprise buyers, hiring managers, and candidates. Get inspired for the future of integrated customer success programs which connect business goals, KPIs and organizational activities and are powered by AI-driven predictive analytics. Sponsored by GemSeek
Featuring:
Morgan Evans, Managing Director, GemSeek
Kris Rearic, Global Head of Customer Success, Randstad Sourceright
