To help customers improve their overall experience, you have to understand their situation. Capital One wants to be there for customers in every step of the journey, and Text Analytics helps find faces in the crowd, put on a customer hat, and discover creative ways to help them. TA provides additional capability in how we relate to customers by encouraging us to listen objectively, focus on the customer voice, and continue to evolve solutions. Join this session to learn how Capital One elevates the customer experience by using a client-first, AI powered approach to their listening strategy.
Featuring:
Anne Louise Mason, Senior Product Manager, Enterprise Strategy, Capital One
