Experience management complexity increases every year — we are getting more and more signals from the customers and employees that we need to make sense of. AI will help to pull insights from the ocean of data, but we still need a human to put this in context, understand the biases of the input data, and then make the relevant business decision. Those decisions will demand critical thinking from you, even more so in the age of big data and AI. During this session we will focus on further developing the skill of critical thinking, leveraging practical frameworks and tools you can apply in your job.
