Learn how Comcast saw improvements in customer and employee engagement that led to a positive ROI. Join Graham Tutton, Vice President of Customer Insights at Comcast, and Belinda Simmons, Contact Center Solutions Principal at Medallia, as they discuss:
- How to influence employee behavior and create a customer-centric culture
- How to empower the frontline to take ownership of issues
- How to demystify the “black hole” by collaborating across the organization
