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Feb 21 2024 CX

1). For those of you that attended the Exp24 Medallia conference last week, what were your biggest Ah-Ha’s or take-aways?
2). Would love to know more about the video component feature. Benefits, use cases, etc. Submitted by Stephanie Robicheau from BH Management
3). A/B test results for comment boost’s possible erosion of survey completes. Submitted by Irving Penaloza from F5 Networks
4). Building & Launching CXM Programs: What are other MUGers lessons learned, where to start, and how to best utilize limited resources. Submitted by Ann Benson from Comerica Bank