When coaching’s become more about juggling notes than growing your team, it’s time for a smarter way. Enter Coaching Intelligence in Agent Connect: Medallia’s GenAI-powered agent coaching co-pilot that takes the guesswork (and the grunt work) out of coaching in the contact center.
See how you can:
- Instantly recap past 1-on-1s with auto-generated summaries
- Get personalized coaching topics with a single click
- Spend less time prepping and more time connecting with your team
