Volvo is on a mission to build direct consumer relationships, through delivering experiences that are personal, effortless and respectful. Previously being way too focused on surveys, Volvo wanted to expand that scope to looking at an experience across multiple channels so they can better understand the experience the customer is having.
Watch the customer video testimonial and learn how Volvo introduced the “One Voice” program, powered by Medallia, to ensure the entire consumer voice is heard, and that customers fall and stay in love with the Volvo Cars brand.
