Pacific Gas & Electric Company (PG&E), is one of the largest combination gas and electric utilities in the USA, serving over 16 million Californians. The company has recently transformed their VOC program and is leveraging text analytics and generative AI to help prioritize customer experience improvement efforts. Learn how they tackled questions like: What are our customer's biggest pain points? What should we fix first? Where will we see the greatest impact for our efforts? Join us to see how the company is transforming these insights into actions that are improving customer experiences and driving efficiencies across the company.
Featuring:
Stephanie Sheldrick, Director, Customer Strategy & Technology, Pacific Gas & Electric
